Return & Refund Policy

Last Updated: June 2026

At Arcadinc, customer satisfaction is important to us. This Return & Refund Policy explains your rights and responsibilities regarding returns, exchanges, and refunds for purchases made through our online store.

1. Return Period

We offer a 15-day return policy. This means you have 15 calendar days from the date you receive your order to request a return.

2. Eligibility for Returns

To qualify for a return, the item must:

• Be unused and in the same condition as received.

• Be returned in its original packaging.

• Include all accessories, manuals, and components originally provided.

• Be accompanied by proof of purchase (order number, receipt, or confirmation email).

We reserve the right to refuse returns that do not meet these requirements.

3. How to Request a Return

To initiate a return, please contact us at:

Email: arcadinc.com@gmail.com

Please include:

• Your order number.

• The reason for the return.

• Photos of the item if it is damaged, defective, or incorrect.

Returns sent without prior authorization may not be accepted.

Return instructions and the return address will be provided once your request has been reviewed and approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at arcadinc.com@gmail.com.

We may request photographs or additional information to verify the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund.

5. Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products.

• Gift cards.

• Clearance, final-sale, or liquidation items.

• Products that have been used, altered, damaged by the customer, or returned without original packaging.

• Any item that cannot be resold for hygiene or safety reasons.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product and place a new order separately.

7. Return Shipping Costs

Unless the item is defective, damaged, or shipped incorrectly by Arcadinc, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

8. European Union Customers

For orders delivered within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

Returned items must be in their original condition, unused, and accompanied by proof of purchase.

Nothing in this policy limits any mandatory consumer rights granted under applicable law.

9. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within 10 business days after approval. However, your bank, credit card issuer, or payment provider may require additional processing time.

10. Refused Deliveries and Unclaimed Packages

Orders refused by the customer or returned due to an incorrect address provided by the customer may be subject to shipping and handling deductions from any refund issued.

11. Limitation of Liability

Arcadinc shall not be responsible for delays, losses, or damages caused by shipping carriers, customs authorities, force majeure events, or circumstances beyond our reasonable control.

Nothing in this policy excludes rights that cannot be waived under applicable consumer protection laws.

12. Contact Information

For any questions regarding returns, refunds, or cancellations, please contact:

Arcadinc

Email: arcadinc.com@gmail.com